Trouble Ticket module

"Tracking and presentation to empower the CSR, to quickly resolve critical and recurring mistakes."

STBS’ Trouble-Ticket is used to manage your organization help-desk support. Using STBS’ Trouble Ticket system you can manage both network operation support and customer care support.  Different reporting provides information about your network health and subscriber satisfactions.
Trouble Ticket Module Features:

• Trouble Ticket module keeps track of all trouble tickets created.
• Maintains a problem resolution database with which solution for a known problem can be found out easily
• Ticket can be assigned to different departments queue based on problem type.
• System allows definition of ticket hierarchy. You can create master tickets.
• Automatic email notification of ticket status changes.

Product Type: This module can be used as part of STBS core billing products or it can be used as standalone software with interfaces to third party billing products. 

STBS Related products:  PST-X provisioning server, STBS Order entry Module, STBS Web-Care module and iSTBS Customer Care Module.