AAA customer care/billing system is the core of your business, and it is not a simple or stagnate element. Understanding this, that sound engineering is as important as the product, Stbs Inc. pivots all partnerships on technical service and support. STBS' Factor5 and Factor6 engineering methodologies are instituted so as to ensure a complete and stable - in line with any current network functionality and event mediation across the board, and/or with anticipated scope - installation of our respective products. The Factor tasks are a phased approach covering pre-installation to on-going support and are predicated on the clear and concise exchange of information at all levels as they pertain to network profitability.

Stbs employs a formalized implementation procedure prior to STBS system installation. The methodology includes (as applicable) ; current workflow overview, accounting of installed HW/SW systems, review of intra-processing and extra-processing departments, review of forecasted changes and cost analysis. The primary objective of Factor5 is a point-to-point understanding of data movement, the subsequent arrangement of billing operations, and the eventual development of an implementation plan.
Stbs has, through its twelve-year history of telecom engineering support, gained, assimilated, organized and refined best practices as they have played a role in the operations of our customers. These strategic and hands-on practices are applied to each and every one of our installations.
The entire process is aimed at preparing the customer for self-sufficiency, and to develop and document formal, practical and concise business rules and practices.