| By empowering your customers with an interface requiring nothing but a WWW browser, CSR tasks will be applied and managed without human intervention. Costs associated with problem control, general invoice/payment, and accounts receivable can be significantly reduced. At the same time, customer satisfaction and loyalty, and various promotional incentives, can be enhanced and promulgated. STBS Web-Care Module allows customers to directly manage their account without CSR intervention. Less CSR intervention translates into reduced number of calls associated with Billing Address Change, payment processing, invoice viewing and reprint of invoices. STBS Web-care in conjunction with STBS' Service Delivery Platform and/or STBS provisioning system, can also add new services and features to accounts with automated activation and/or service request generations. Web-care also provides and interfaces to STBS Trouble Ticket module. STBS' Webcare site is generally customized in terms of logo and coloring schema to match your corporate identity. Web Care Module Features * Customers have 24/7 access to review their account, pay bills, change personal information, track disputes and browse new orders * Customers can follow bill/service disputes; problems can often be resolved prior to invoicing via email correspondence. * Allows customer to view their account history (invoice, payments, credit/adjustments, etc...) * Customer can make online payment using credit cards or checking account. * Allows customer create trouble ticket or view orders. Product Type: This product can be used as part of STBS core billing products or it can be used as standalone software with interfaces to third party billing products. STBS Related products: PST-X provisioning server, Service Delivery Platform (SDP), STBS trouble ticket system and STBS Order entry Module. |
